01 · COLLECT
Ask
Launch branded NPS, CSAT, CES, rating or custom surveys.
✦ Customer feedback, simplified
Listen better. Improve faster.
Create beautiful surveys, measure customer experience, understand what people really think and turn every response into an action your team can follow.
✓ NPS, CSAT & CES✓ Branded surveys✓ QR, web, email & app feedback
Customer Experience OverviewLive feedback snapshot
62NPS score
4.7CSAT / 5
1,284Responses
New positive response
⭐ Average rating: 4.7 / 5
✓ Arabic & English ready✓ Multi-location friendly✓ Mobile-first surveys✓ UAE-based support
A connected feedback engine
One customer voice. Every channel. One clear view.
Zapio Survey brings website, email, QR, mobile and product feedback into a single customer experience workflow, helping teams see the signal without switching between disconnected tools.
01 Collect in contextAsk while the experience is still fresh.
02 Connect the responseTag feedback by branch, journey or channel.
03 Spot the signalTrack NPS, CSAT, CES and recurring themes.
04 Close the loopRoute important feedback to the right team.
One platform. Every touchpoint.
Meet customers wherever feedback happens.
Collect responses across the channels your customers already use, then bring every result into one clear feedback workspace.
🌐
Website Surveys
Capture visitor intent, satisfaction and exit feedback at the right moment.
✉️
Email Surveys
Send branded post-purchase, service and relationship surveys by email.
▣
QR Feedback
Collect feedback from branches, counters, tables, events and receipts.
📱
Mobile App Surveys
Ask customers for feedback inside app journeys without breaking context.
💬
In-product Surveys
Measure feature satisfaction, onboarding quality and customer effort.
From response to action
Feedback should move, not sit in a spreadsheet.
Zapio Survey is designed around a simple closed-loop workflow.
02 · UNDERSTAND
Analyse
Spot trends, compare locations and identify recurring themes.
03 · ACT
Follow up
Route low scores and important comments to the right team.
04 · IMPROVE
Measure
Track whether customer experience improves over time.
Visual customer experience framework
See how feedback moves across your business.
Three simple visual models show the channels, metrics and closed-loop process behind a strong customer feedback programme.
Collect across every channelWebsite, email, QR, mobile and in-product feedback.
Measure the experienceNPS for loyalty, CSAT for satisfaction and CES for effort.
Close the feedback loopAsk, analyse, act and continuously improve.
Customer experience metrics
Measure what customers feel at every stage.
Use recognised CX measurements alongside your own custom questions and ratings.
NPS
72%
0–10
Measure loyalty and the likelihood that customers will recommend your business.
CSAT
88%
1–5
Understand satisfaction immediately after a purchase, service or interaction.
CES
64%
Easy?
Find out how much effort customers need to complete a task or solve a problem.
Built for practical feedback teams
Everything you need to run a modern survey programme.
Flexible enough for a single branch. Structured enough for multi-location customer experience teams.
🎨
Branded survey design
Use your logo, colours, messaging and custom welcome/thank-you screens.
🧩
Flexible question types
Ratings, NPS, multiple choice, text, contact fields and structured feedback.
⚡
Smart logic & routing
Create relevant journeys and route important responses to the right team.
📊
Dashboards & reporting
Monitor satisfaction, response volume, trends, locations and categories.
🏢
Multi-location feedback
Compare branches, outlets, departments and service teams from one workspace.
🔔
Alerts & follow-up
Flag poor experiences quickly so your team can recover customers sooner.
🌍
Arabic & English
Design customer feedback experiences for multilingual UAE and GCC audiences.
🔒
Role-based access
Give teams appropriate access to surveys, reporting and location-level insights.
🔗
API & integrations ready
Designed to connect feedback with CRM, support, marketing and operational workflows.
Understand the “why”
Turn open comments into useful customer insight.
Ratings tell you what happened. Comments tell you why. Group feedback by theme, sentiment, branch or journey stage so your team can focus on the improvements customers notice most.
Recent customer feedback
“The experience was good but I waited longer than expected.”
Abu Dhabi branch · Post-visit survey
Needs review“I could not find the information I needed on the website.”
Website survey · Product page
NegativeFrequently asked questions
Everything you need to know about Zapio Survey.
What is Zapio Survey?
Zapio Survey is a customer feedback and survey platform designed to help businesses collect, analyse and act on customer experience feedback across online and offline touchpoints.
Can I create NPS, CSAT and CES surveys?
Yes. The platform is designed to support common customer experience measures including Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES), plus custom survey questions.
Can surveys be shared using QR codes?
Yes. QR survey links are ideal for branches, restaurants, clinics, receptions, counters, receipts, events and other physical customer touchpoints.
Can the survey match our company branding?
Yes. Zapio Survey is designed for branded survey experiences using your logo, colours, messaging and customer journey.
Is Zapio Survey suitable for businesses with multiple branches?
Yes. Multi-location feedback can help teams compare branches, departments or outlets and monitor customer experience across the organisation.
Does Zapio Survey support Arabic?
The platform is designed with multilingual UAE and GCC use cases in mind, including Arabic and English survey experiences.
Start listening to your customers differently.
Build your first feedback journey with Zapio Survey and turn customer opinions into measurable improvements.
Dubai branch · Service survey
Positive