Choose a plan based on the number of survey responses you collect each month. No complicated pricing structure — start with 100 responses free, move to 1,000 responses for AED 300/month, or talk to Zapio for unlimited survey volume.
Perfect for small teams, pilots and businesses starting their customer feedback programme.
For growing UAE businesses that need a professional customer feedback programme with higher response volume.
For high-volume feedback programmes, enterprises and organisations that need unlimited monthly survey responses.
Start small and upgrade as your customer response volume grows.
| Feature | Free | Business | Unlimited |
|---|---|---|---|
| Monthly survey responses | Up to 100 | Up to 1,000 | Unlimited |
| NPS, CSAT & CES | ✓ | ✓ | ✓ |
| Website surveys | ✓ | ✓ | ✓ |
| Email surveys | ✓ | ✓ | ✓ |
| QR surveys | ✓ | ✓ | ✓ |
| Mobile app surveys | — | ✓ | ✓ |
| In-product surveys | — | ✓ | ✓ |
| Custom branding | Zapio branding | ✓ | ✓ |
| Arabic & English | Standard | ✓ | ✓ |
| Conditional logic | — | ✓ | ✓ |
| Low-score alerts | — | ✓ | ✓ |
| Multi-location reporting | — | ✓ | ✓ |
| API / custom integrations | — | Optional | Custom |
| Enterprise onboarding | — | — | Available |
Zapio Survey is designed to help UAE businesses collect, understand and act on customer feedback across the full customer journey.
Measure loyalty, satisfaction and customer effort using recognised CX metrics.
Collect feedback from website, email, QR, mobile app, in-product and direct-link surveys.
Designed for multilingual customer feedback programmes including Arabic and English.
Compare branches, outlets, departments and service teams from one feedback workspace.
Flag poor experiences quickly so teams can review and recover customers sooner.
Connect customer feedback with CRM, service, product and operational workflows where required.
Yes. The Free plan allows up to 100 survey responses per month and is designed for small teams, pilots and businesses getting started with customer feedback.
The Business plan is AED 300 per month for up to 1,000 survey responses per month.
Contact Zapio for an Unlimited plan. This is intended for high-volume feedback programmes and can also include enterprise deployment, integrations and custom requirements.
Yes. The Business plan supports NPS, CSAT, CES, ratings, custom questions and the main Zapio Survey feedback channels.
Yes. Zapio Survey is designed for multilingual UAE and GCC survey experiences, including Arabic and English.
Standard survey functionality is covered by the plan. Custom APIs, integrations, implementation or enterprise requirements may require a separate quotation depending on scope.
Yes. The pricing structure is designed so you can start free and upgrade as your survey response volume and feature requirements grow.
No fixed amount is shown because high-volume and enterprise requirements can vary. Zapio can provide a quotation based on survey volume, locations, integrations and support requirements.
Launch Zapio Survey, collect your first customer responses and upgrade only when your feedback programme grows.
