01 · ONBOARDING
Onboarding Surveys
Measure clarity, confidence and early satisfaction after setup or first use.
Mobile App Survey Software UAE
Capture feedback inside your mobile app.
Ask customers what they think while they are onboarding, booking, buying, paying, using a feature or completing a service journey. Zapio Survey helps UAE businesses collect contextual in-app feedback with NPS, CSAT, CES, ratings, comments and real-time reporting.
✓ iOS & Android journeys✓ Arabic & English✓ NPS, CSAT & CES✓ Event-based triggers
FEATURE FEEDBACK
How useful was this feature?
12345
SUBMIT
APP EXPERIENCE
How was your booking experience?
😞😐🙂😍
CONTINUE
📱 Trigger after feature use
⚡ CSAT response captured
Contextual in-app surveysOnboarding feedbackFeature satisfactionMobile-first designReal-time alerts
Mobile feedback journeys
Ask for feedback at the moments that matter inside your app.
Use contextual surveys across onboarding, transactions, support and feature usage without forcing users into a separate feedback channel.
02 · FEATURE
Feature Feedback
Ask customers how useful, easy or valuable a feature feels after they use it.
03 · TRANSACTION
Post-purchase Surveys
Measure satisfaction after payment, order, booking or subscription actions.
04 · SUPPORT
Support CSAT
Collect feedback after chat, ticket, callback or issue-resolution journeys.
05 · RELATIONSHIP
Mobile NPS
Run relationship pulse surveys for active customers at appropriate intervals.
06 · EFFORT
CES Surveys
Understand how easy it was to complete an important app task or workflow.
07 · EXIT
Journey Drop-off Feedback
Ask why customers abandon checkout, booking, registration or another critical flow.
08 · UPDATE
Release & Update Surveys
Measure reaction to new features, redesigns and major app changes.
Questions & measurements
Measure satisfaction, loyalty and effort inside the mobile journey.
Combine recognised CX metrics with quick mobile-friendly question types and follow-up comments.
NPS
Net Promoter Score
Measure loyalty and recommendation intent among app users.
CSAT
Customer Satisfaction
Measure satisfaction after a mobile interaction or completed task.
CES
Customer Effort Score
Understand whether app tasks feel simple or difficult.
★ 1–5
Star Ratings
Collect fast feature, journey or service satisfaction scores.
🙂
Emoji Ratings
Use intuitive visual responses for lightweight mobile feedback.
A/B/C
Multiple Choice
Ask why a customer gave a specific score or selected an outcome.
Text
Open Comments
Let users explain friction, requests and positive experiences in their own words.
Form
Custom Fields
Capture optional information when follow-up or contextual reporting requires it.
Event to insight
Trigger feedback from real app behaviour.
Design mobile survey journeys around the exact actions customers take inside your app.
Choose the trigger
Feature use, payment, booking, purchase, support completion, onboarding or configured app action.
Select the audience
Show the survey to relevant users based on journey, segment, device or configured rules.
Capture feedback
Use NPS, CSAT, CES, ratings, multiple choice and open comments.
Improve the app journey
Review trends, alert teams and prioritise the issues users mention most.
Smart triggers & targeting
Show surveys when context makes the question relevant.
Reduce interruption by controlling where, when and how often customers see mobile feedback invitations.
✓
Event-based triggers
Launch after booking, checkout, payment, feature use or support completion.
Launch after booking, checkout, payment, feature use or support completion.
✓
Screen targeting
Show surveys only on selected screens or journeys.
Show surveys only on selected screens or journeys.
✓
Session timing
Trigger after time in app, session count or other configured usage milestones.
Trigger after time in app, session count or other configured usage milestones.
✓
User segmentation
Target by customer type, plan, lifecycle stage or other available attributes.
Target by customer type, plan, lifecycle stage or other available attributes.
✓
Frequency controls
Prevent repeated surveys from creating feedback fatigue.
Prevent repeated surveys from creating feedback fatigue.
✓
Follow-up logic
Ask different questions based on a customer's score or response.
Ask different questions based on a customer's score or response.
MOBILE SURVEY RULES
Trigger after booking complete
Event: booking_success
Event: booking_success
Show only to active customers
Segment rule
Segment rule
Delay by 15 seconds
After success screen
After success screen
Ask one follow-up if score ≤ 2
Conditional logic
Conditional logic
Limit to once every 30 days
Frequency cap
Frequency cap
Complete mobile survey toolkit
Everything you need to understand app users and improve mobile journeys.
Designed for product, customer experience, digital, service and growth teams.
📱
Native-style survey experiences
Create feedback journeys that feel connected to your app experience.
🎨
Custom branding
Match app colours, logo, messaging and customer-facing tone.
🌍
Arabic & English
Create multilingual mobile survey experiences for UAE and GCC audiences.
⚡
Event-based triggers
Launch surveys from configured app actions and customer journey milestones.
🧠
Conditional logic
Ask smarter follow-ups based on score, response or journey context.
🔔
Low-score alerts
Notify product or service teams when users report a poor experience.
📊
Dashboards & trends
Track response volume, NPS, CSAT, CES, ratings and comments over time.
🏷️
Tags & journey context
Organise responses by feature, screen, campaign, app version or customer segment.
🔗
API & SDK integration ready
Connect mobile feedback with your app, CRM, service and analytics workflows.
👥
Role-based access
Give product, CX and support teams the appropriate level of survey visibility.
📤
Export & reporting
Use structured reports and exports for product reviews and management analysis.
🧩
Reusable templates
Create consistent feedback journeys for onboarding, support, features and transactions.
Mobile feedback performance
Booking CSAT
472 responses
4.7 / 5472 responses
Feature usefulness
New feature survey
86%New feature survey
Mobile NPS
Relationship pulse
+49Relationship pulse
Low-score alerts
This month
21This month
Analytics & reporting
Connect feedback to the mobile journey that generated it.
Understand which screens, features, app versions and customer segments are creating great experiences — and where friction appears.
✓
Response trends by survey and time period
✓
NPS, CSAT, CES and rating dashboards
✓
Feature, screen and journey comparison
✓
Customer-segment and app-version analysis
✓
Open-comment review and categorisation
Privacy-aware mobile feedback
Collect in-app feedback with appropriate privacy and data controls.
Design mobile surveys around a clear purpose and only pass the user context needed for analysis. Your implementation should reflect your organisation's privacy, security, consent and regulatory requirements.
✓
Minimal user context
Use only the customer and journey attributes needed for the survey purpose.
Use only the customer and journey attributes needed for the survey purpose.
✓
Optional contact fields
Keep personal details optional unless follow-up requires them.
Keep personal details optional unless follow-up requires them.
✓
Controlled access
Use role-based visibility for product, CX and support teams.
Use role-based visibility for product, CX and support teams.
✓
Implementation review
Review SDK/API data flow, retention, permissions and notices before production rollout.
Review SDK/API data flow, retention, permissions and notices before production rollout.
Mobile app survey use cases in the UAE
Built for high-value digital customer journeys.
Use in-app surveys wherever customers rely on mobile apps to book, buy, pay, manage or receive service.
🏥 Healthcare & Clinics
Measure appointment booking, telehealth, patient portal and mobile service satisfaction.
🍽️ Food Delivery & Hospitality
Collect feedback after ordering, booking, delivery and loyalty journeys.
🛍️ Retail & E-commerce
Measure search, cart, checkout, payment, delivery and mobile shopping satisfaction.
🏢 Real Estate
Collect feedback on property search, enquiries, viewing requests and customer portals.
🏦 Financial & Professional Services
Measure onboarding, application, payment and service-request experiences.
🎓 Education & Training
Improve student apps, course access, support, registration and mobile learning journeys.
Simple implementation
Launch a mobile feedback journey in four steps.
Choose the app moment
Select the feature, screen, action or journey you want to measure.
Create the survey
Add your branding, question type, logic and languages.
Set triggers & targeting
Connect configured events, audience rules and frequency controls.
Analyse & act
Review scores, comments and journey trends to prioritise improvements.
Frequently asked questions
Mobile app survey software FAQs.
What is a mobile app survey?
A mobile app survey is a feedback survey displayed inside an iOS or Android app while a customer is using a feature or completing a journey.
Can Zapio Survey support NPS, CSAT and CES inside an app?
Yes. Mobile surveys can support NPS, CSAT, CES, star ratings, emoji ratings, multiple choice and open comments.
Can a survey trigger after a specific app action?
Yes. In-app survey journeys can be designed around configured events such as onboarding completion, booking, payment, purchase, support completion or feature use.
Can we target specific app users?
Survey targeting can be designed around customer segments, lifecycle stages, app journeys, configured user attributes and frequency rules.
Can the survey match our mobile app branding?
Yes. The survey experience can use your logo, colours, messaging and customer-facing tone so it feels connected to your app.
Does Zapio Survey support Arabic and English?
Zapio Survey is designed for multilingual UAE and GCC use cases, including Arabic and English mobile survey experiences.
Can low ratings trigger alerts?
Yes. Low scores or important responses can be flagged so product, service or customer experience teams can review and act quickly.
Can we analyse feedback by app version or feature?
Yes. Survey responses can be organised using configured context such as feature, screen, app version, customer segment or journey stage.
Build a mobile app that listens to its users.
Create contextual in-app surveys for UAE customers and start measuring satisfaction, loyalty, effort and feature experience inside the journey itself.