Website Surveys
Popup, embedded, exit-intent and always-on feedback.
Survey Software UAE
One survey platform for every customer touchpoint.
Create branded surveys, collect feedback across web, email, QR, mobile and in-product channels, measure NPS, CSAT and CES, and turn every response into insight your team can act on.
✓ NPS, CSAT & CES✓ Arabic & English✓ Multi-channel feedback✓ UAE-based support
+52NPS
4.7CSAT
84%CES
Multi-channel survey software
Collect feedback wherever your customers are.
Use one platform to listen across digital and physical touchpoints while keeping reporting and customer experience insight in one place.
Email Surveys
Post-purchase, service, relationship and one-click surveys.
QR Code Surveys
Feedback at branches, tables, counters, receipts and events.
Mobile App Surveys
Feedback during booking, buying, onboarding and app journeys.
In-Product Surveys
Measure feature satisfaction, onboarding and workflow effort.
Shareable Surveys
Direct survey links for SMS, WhatsApp and social campaigns.
Event Feedback
Live feedback from events, exhibitions and training.
Relationship Surveys
Recurring NPS and customer experience pulse surveys.
Question types & CX metrics
Create surveys for satisfaction, loyalty, effort and research.
Combine recognised customer experience metrics with flexible question types.
NPS
Measure recommendation intent and loyalty.
CSAT
Measure customer satisfaction after an interaction.
CES
Measure how easy or difficult a task feels.
Ratings
Stars, scales, emoji and number ratings.
Multiple Choice
Structured reasons, preferences and categories.
Open Comments
Detailed feedback in customers' own words.
Yes / No
Simple decisions with minimal friction.
Custom Fields
Optional contact and custom response inputs.
From survey to action
Turn customer feedback into a repeatable improvement process.
Zapio Survey is designed around a simple closed-loop workflow.
Build the survey
Choose questions, branding, logic and languages.
Choose the channel
Website, email, QR, mobile, product or direct link.
Analyse responses
Track scores, comments, locations and journeys.
Close the loop
Route low scores, alert teams and improve experience.
Powerful survey builder
Create professional surveys without making them complicated.
✓
Flexible question types
NPS, CSAT, CES, ratings, multiple choice and text.
NPS, CSAT, CES, ratings, multiple choice and text.
✓
Conditional logic
Show different questions based on scores or answers.
Show different questions based on scores or answers.
✓
Custom branding
Use your logo, colours and messaging.
Use your logo, colours and messaging.
✓
Arabic & English
Create multilingual surveys for UAE and GCC audiences.
Create multilingual surveys for UAE and GCC audiences.
✓
Reusable templates
Standardise surveys across teams and locations.
Standardise surveys across teams and locations.
Survey type
Customer Satisfaction (CSAT)
ONCustomer Satisfaction (CSAT)
Arabic & English
Multilingual survey
ONMultilingual survey
Conditional follow-up
If rating ≤ 2
ONIf rating ≤ 2
Low-score alert
Notify service team
ONNotify service team
Complete survey management platform
Everything you need to manage feedback at scale.
Branded surveys
Match every survey to your brand experience.
Arabic & English
Multilingual journeys for UAE and GCC customers.
Alerts & escalation
Flag poor experiences and route them quickly.
Dashboards & trends
Track NPS, CSAT, CES, ratings and comments.
Multi-location reporting
Compare branches, outlets and departments.
API & integrations
Connect feedback with CRM and service workflows.
Role-based access
Give teams the right access to surveys and reports.
Exports & reports
Use structured exports for deeper analysis.
Survey automation
Trigger surveys from customer events and schedules.
Survey software use cases in the UAE
Built for customer experience across industries.
🏥 Healthcare & Clinics
Patient satisfaction, appointment and post-visit feedback.
🍽️ Restaurants & Hospitality
Dining, booking, delivery and guest experience surveys.
🛍️ Retail & E-commerce
Store, website, checkout and delivery feedback.
🏢 Real Estate
Enquiry, viewing, handover and service feedback.
🎓 Education & Training
Student, parent, course and training feedback.
☁️ SaaS & Business Software
Onboarding, feature satisfaction and NPS.
Frequently asked questions
Survey software FAQs.
What is survey software?
Survey software is a digital platform for creating surveys, collecting responses, analysing feedback and managing customer experience data.
Can Zapio Survey create NPS, CSAT and CES surveys?
Yes. Zapio Survey supports common customer experience metrics along with ratings, multiple choice and open comments.
Which channels can we use?
Website, email, QR code, mobile app, in-product and direct survey links.
Does Zapio Survey support Arabic and English?
Yes. Zapio Survey is designed for multilingual UAE and GCC survey journeys.
Can low scores trigger alerts?
Yes. Low ratings and important responses can be flagged for follow-up.
Is it suitable for multi-location businesses?
Yes. Responses can be organised by branch, location, department, service or campaign.
Turn every customer voice into a better decision.
Create professional surveys for UAE customers and measure experience across every channel.